Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are all watches on your site authentic?
Yes, every timepiece sold on Luxury Watch is 100% authentic and undergoes a rigorous multi-point inspection by our certified horologists before being listed.
What kind of warranty do you provide?
We provide a comprehensive 24-month international warranty on all new watches, covering manufacturing defects and internal mechanical issues.
How long does international shipping take?
We offer insured express shipping worldwide. Domestic orders typically arrive within 2-3 business days, while international deliveries take 5-7 business days depending on customs clearance.
What is your return policy for luxury items?
We offer a 14-day return period for all unworn watches. The item must be returned in its original condition with all protective films, tags, and documentation intact.
Do you offer secure payment options?
We accept all major credit cards, bank wire transfers, and encrypted cryptocurrency payments to ensure a secure and private transaction for our clients.
How should I maintain my luxury watch?
We recommend a professional service every 3 to 5 years. For daily care, avoid extreme magnetic fields and rinse your watch with fresh water after exposure to salt water if it is water-resistant.